Effective Date: 24 February 2026

At HM Hardwares, customer satisfaction is important to us. This Refund Policy explains when and how refunds are issued.

1. Eligibility for Refund

You may be eligible for a refund if:

• You received a damaged product

• You received an incorrect item

• The product has a verified manufacturing defect

• Your order was canceled before dispatch

Refund requests must be submitted within 7 days of delivery.

2. Refund Process

To request a refund:

1. Email us at info@hmhardware.in

2. Provide your order number and reason for refund

3. Attach photos (if the item is damaged or defective)

Our team will review your request within 2–3 business days.

3. Refund Approval

If approved:

• Refunds will be processed within 7–10 business days

• The refund will be credited to the original payment method

• For Cash on Delivery (COD) orders, refunds will be made via bank transfer

Shipping and handling charges are non-refundable unless the refund is due to our mistake.

4. Non-Refundable Situations

Refunds will not be issued if:

• The product has been used or installed

• The product is damaged due to improper handling

• The return request is made after the allowed time period

• The product was purchased under clearance or special discount (unless defective)

5. Contact Information

For refund-related queries, contact us at:

📧 Email: info@hmhardware.in